Read Part Two of my Streamingmedia.com article, "No Second Chances, Part 2: Best Practices for Live Events"

Part two of my Streaming Media article, No Second Chances, Part 2: Best Practices for Live Events - Streaming Media Magazine, is now in print and online. The second installment looks at different ways to make the overall webcast experience engaging for your online audience using a variety of different video production techniques interactive tools. Live events have changed dramatically over the last few years with the evolution of enterprise video platforms and the rise of virtual events and live webcasting. Today, companies are now incorporating new and innovative ways to engage their growing online audiences.

Webcasting tools have become easier to use, and, with the development of interactive and social media tools, they’ve evolved from one-way broadcasts into two-way conversations. But just because you have myriad bells and whistles at your disposal doesn’t mean you have to use every one for every event. As I said in Part 1 of my article, “the key is to use the right technology to make it easy to reach the live audience and virtual attendees and provide them a quality and worthwhile experience.”

Here's a brief excerpt from part two:

THE MEDIUM IS THE MESSAGE

We’ve already established that you need the right team with the right tools and the right capabilities at your live event venue. But what are the secret tricks to creating an engaging experience for your audience with streaming video, audio, graphics, and real-time interaction to move them from passive viewers to active participants?

If you only take away only one thing from this article, remember this tip: Don’t let your online audience be an afterthought. You need to cater to their needs by making their experience as engaging as the live audience’s, but in a different way.

Waiting for the big event to begin, in person and online (Photo credit: Harvey Woo)

Look no further than popular culture to see what "American Idol" has done to capture its live audience. The producers were deliberate with their intent, because they knew that the real show was on the screens of millions of TV viewers; it was not for the hundreds of people in the live audience. They didn’t skimp on production value, and, from the start, they introduced an audience response text-to-vote system that gave the audience the power to influence the outcome of the show.

Just think: What if you put that capability into the hands of your online audience? We’d be able to vote off every boring presenter known to mankind!

Corporate communications departments are seeing the shift as well. Donn Kanagaki, senior manager of IT communications at Kaiser Permanente, oversees the employee outreach events for the CIO and senior IT leadership, which incorporate a combination of a live event, webcast, WebEx, and telephone bridge in order to reach more than 6,000 employees across five time zones. About one-third of the IT employees are able to attend the event live via webcast, but the online numbers are growing. Kanagaki says, “We have to recognize that the majority of our employees that participate are watching online, so we need to look at ways to better engage them.”

While Kaiser Permanente CIO Phil Fasano addresses an in-person audience of several hundred, the live webcast reaches thousands of employees who can watch the event online and submit questions directly to the CIO and senior leaders. 

In the words of Marshall McLuhan, “The medium is the message,” and the message can be delivered more effectively using the latest interactive technologies. You may have to use a hybrid approach with a combination of tools based on the capabilities of your webcast or webconferencing platform. Beyond content design, it really does come down to pushing the limits of any platform and streaming technology to achieve the best two-way experience for your attendees and yourself.

TELL A STORY

The plain and simple fact is that no technology, however great it is, can make a boring presenter better. You have to design your presentation to the right audience using the best set of tools and production value to carry your message. But beyond any technology, presenters need to connect with their audience.

All the great presenters, from Steve Jobs to Gary Vaynerchuk to Isabel Allende, use storytelling to convey their messages. People respond to personal stories because they convey emotion and a universal message.

According to Tim Schmoyer, producer of The Reel Web for Reelseo.com and one of the most diversely skilled and knowledgeable people in the online video space, storytelling is important and the best way to get your message across. “Stories are something that everyone enjoys and appreciates, and there’s an emotional connection to stories,” says Schmoyer. “What we really believe in is that stories are much more compelling, especially if you can tell a story that answers the ‘why?’ question.”


Continue reading the full article at: No Second Chances, Part 2: Best Practices for Live Events - Streaming Media Magazine


My thanks again, to the many people who I have worked with over the years to help me learn what works best for live events, and what doesn't work so well. Also, my thanks to the many clients I have worked with who have trusted me to produce their live events. I also want to thank the following people for contributing to this article, including: Nick Balletta, CEO of TalkPoint, Donn Kanagaki, senior manager of IT communications at Kaiser Permanente, Tim Schmoyer, producer of the Reel Web for ReelSEO.com, Casey Wilms, product manager at Zencoder, Mike Folgner, CEO and co-founder of SnappyTV, Harvey Louie, technical director, producer, and consultant of the webcasting company Event Compression Group, my good friend and creative partner Harvey Woo, owner and creative director of Professional Sound Productions, my production manager and traffic controller  Steve Dung, owner of Visions Plus video production services and my IT partner and colleague James Adams, Manager of Virtual Event Delivery at Kaiser Permanente.

My thank you's could go on and on, so I'll cut it short, and finally extend my thanks to my trusted crew and "A" team for your professionalism and support, you know who are... (Sammy, Dwight, Dominic "Baby Dom", Marcia, Brad, Tom, Alfonso, Jason "JJ", Rachel "Ray Ray", Harold "Dirty B", Luke, Ricker, Lorin, Paul and Weyman "The Pro Sound backbone", and the Young Guns, Sam, Matt, Brandon and Josh, and again, Harvey.)

This article appears in the August/September 2013 issue of Streaming Media magazine as:  No Second Chances, Part 2: Best Practices for Live Events.

Businesses are increasingly depending on live event streaming. For expert tips on how to pull them off like a pro, read the second part of our series.
by Larry Kless

Check out my Google+ Hangout with Neil Davidson on, "The Core of a Successful Corporate Video"

Today, I had the pleasure of joining Neil Davidson, Founder and CEO at MyWebPresenters, in a Google+ Hangout to discuss, "The Core of a Successful Corporate Video", as part of his new Hangout series of talks with digital leaders. I was glad to join Neil's list Google+ Hangout guests, who've included: Conrad Weaver of Conjo Studios, Tim Schmoyer of ReelSEO, Justin Foster of Liveclicker, Tyrone Shum an expert on YouTube Video Marketing, Gideon Shalwick an online video marketing expert and Chris Savage of Wistia.

Google+ Hangouts have become a great way for people to "hang out" and have group video conversations and Google has added a lot of new features recently including: Remote Desktop, live rewind, and instant replay. The product has gained popularity over the last few years since its initial release in 2011 and relaunch as a standalone product at the Google i/o developers conference in May 2013. For more on the development of Google+ Hangouts and how it grew out of Google Talk, see this article: Exclusive: Inside Hangouts, Google's big fix for its messaging mess | The Verge.

I had a great conversation with Neil and you can see the topics we discussed in the interview questions below and watch our Google+ Hangout video for the full conversation.



Neil Davidson's interview questions:

1. Larry - you must have seen (and made) a few corporate videos in your time; what would you say are the commonalities that all of the good ones share?
2. How should a business go about fitting a video production into their marketing strategy? How can they decide what type of video to use and how to market it?
3. Which businesses would you say are leading the way in using video as a marketing tool?
4. I find that failures are normally good learning experiences. What is the biggest video failure you have had and what did you learn from the experience?
5. What are the big opportunities that you see in the coming year for those using online video? Is it just more of YouTube or are there other good opportunities out there?
6. What do you think of the short video format? i.e. Vine videos? Do you think that they will take off with businesses?

Watch all the Google+ Hangout interviews on Neil's YouTube channel at: Neil Davidson - YouTube.

Follow Neil Davidson (WEBPRESENTER) on Twitter.

Read my article on Streamingmedia.com, "No Second Chances: Get Live Events Right the First Time"

I just wrote a new article for Streaming Media Magazine titled, "No Second Chances: Get Live Events Right the First Time - Streaming Media Magazine", that looks at the five core elements for a successful live event in the enterprise setting. It's a culmination of key learnings from years of producing live events and offers battle-tested advice to ensure live enterprise events come off without a hitch.

A big thanks to the many people who have helped me over the years to learn what works best for live events, and what doesn't work so well, and to the many clients I have worked with who have trusted me to produce their live events. Many thanks to Eric Schumacher-Rasmussen and the people at Streamingmedia.com, for their support over the years and for giving me the opportunity to share my best practices in live event production with this article.

Here's a brief excerpt from the article:

The success of any live event is dependent on five core elements: the people, the plan, the technology, the venue, and the audience; they all intersect to either make or break an event. The added layer of virtual attendees creates an even greater challenge, because you have to produce the event for people both inside and outside the room. The key is to use the right technology to make it easy to reach the live audience and virtual attendees and provide them a quality and worthwhile experience. 

 And I can tell you from experience that it better be good!

 Over the last 20 years of producing live events, I’ve learned a lot about how things can go right and wrong, and from good to bad, and from bad to worse. Most problems stem from the things that fall through the cracks: forgotten tasks that didn’t make your checklist or that were not delegated. They can either creep up on you or blow up in your face, and we all know what’s at stake. As they say in the live event biz, “You’re only as good as your last show.”

 You can avoid most problems with proper planning and clear communication. The best shows are the ones where everyone knows what to do, so the show comes off without a hitch. Whether you are in the studio or on location, the same rules apply if you want to be successful. The key to succeeding is that you go in with a plan and strongly dissuade clients from disruptive last-minute changes. They may think it’s not a big deal, but you know better...

Continue reading the full article at: No Second Chances: Get Live Events Right the First Time - Streaming Media Magazine.

This view is of a video village with HD engineering, monitoring, switching, and recording. (This was set up inside a closet! Really, and it actually fit!)

I'll be following up with part two, that looks specifically at how to deliver an effective webcast, including interactive and social media elements, to the audience off-site.

This article appears in the June/July 2013 issue of Streaming Media magazine as "No Second Chances: Best Practices for Live Events in the Enterprise, Part 1."

Learn the five core elements for a live event, then follow this battle-tested advice to ensure live enterprise events come off without a hitch.

by Larry Kless

The Evolution of Enterprise Video Platforms (Infographic) and The Rise of Virtual Event Delivery

This infographic by Mediaplatform, an enterprise video platform, looks at the explosive growth in the use of video in the enterprise over the last decade. It started with voice-only teleconferencing, which naturally evolved into videoconferencing. Then, the need to extend to desktops  evolved into web conferencing, webcasts, online collaboration, virtual event delivery and telepresense. It grew out of necessity to expand beyond videoconferencing rooms and conference centers to reach all desktops and mobile devices, as well providing richer metrics on audience engagement.

The need to be connected everywhere, all the time, with access to information and your online contacts is still a new phenomenon within the backdrop of the analog age. We used to use a variety of physical media, such as, audio cassettes, VHS tapes, 35mm slides, and conduct all training and in-person. Production costs were high, satellite transmissions were expensive and editing was all done on film or tape. CD-ROMs and DVDs made things easier for a short time, with the ability to better organize our content into chapters. But as the Mediaplatform infographic shows, the Internet changed everything and gave us the ability to use video for live and archived productions and events at a fraction of the cost of analog video, powered by an industry of enterprise video platforms.

"By contrast, tools such as on-demand webcasting and online video portals now allow trainees to view video content from their own laptop, desktop, or even mobile devices. Employees can now collaborate on projects from remote locations with much greater ease and efficiency through the use of video conferencing and webcasting tools. With this all in mind, we thought it would be a fun exercise to develop an infographic highlighting the evolution of business video in the enterprise."


© 2013 MediaPlatform

What's Next?

Today, the integration real-time of business communication services with non-real-time messaging services make up the unified communications suite. But what's next for the enterprise? This article on the, One Market Media Blog - Google Glass, Lifecasting and the Future of Business Video, explores how augmented reality and wearable devices like Google Glass and Apple's iWatch will have a dramatic effect on business video and customer experiences.

Infographics Sources

• The Evolution of Enterprise Video Platforms| Mediaplatform
• The Past, Present, and Future of Enterprise Video | ReelSEO
• What does a corporate web video cost? 25 Factors (with prices) that affect corporate video production costs. - Marketing with Video and Rich Media Blog | One Market Media

This Day in Online Video History | First Video Uploaded to YouTube on April 23, 2005

It was eight years ago today that YouTube's first video, Me at the Zoo, was uploaded by Jawed Karim on April 23, 2005. Karim had co-founded YouTube with Chad Hurley and Steve Chen just a few months earlier as a way to share videos with friends and family far away. The video is only 20 seconds long and was shot by Yakov Lapitsky at the San Diego Zoo, and little did the video creators know that it marked the dawn of the UGC (User-Generated Content) online video age. YouTube wasn't the first video sharing site, but since Google purchased it in November 2006 for $1.65 billion, it has revolutionized video sharing across the Internet and has become the top online video content property, with more than 1 billion unique users visiting the site each month.

Just last week, YouTube won its second legal battle against Viacom in federal court with the dismissal of Viacom's $1 billion copyright lawsuit. The ruling by U.S. District Court Judge Louis Stanton in New York stated that Viacom had never proved that YouTube was aware of copyright infringement by its users, and upheld his original ruling from June 2010 which leaves in place the current understanding of the Digital Millennium Copyright Act of 1998. Stanton also ruled that YouTube didn't act with "willful blindness" and had previously responded to Viacom's requests back in 2007 by removing 100,000 copyrighted videos a day after Viacom notified YouTube of the infringement.

Google Senior Vice President & General Counsel Kent Walker said that the ruling marked an important day for the Internet.

"This is a win not just for YouTube, but for the billions of people worldwide who depend on the web to freely exchange ideas and information."

Read more about the case and the verdict in this article on ReelSEO: Viacom Comes Up Short Against Google/YouTube In Court Once More.

Happy birthday to the first video uploaded to YouTube! While you're not too exciting, you started an online video revolution.

Also to those born on April 23rd, I want to wish a special happy birthday to my daughter Marley Rose, my niece Rebecca and my good friend Steve Dung, owner of Visions Plus video production service in San Francisco!

I'll be back soon with more online video analysis and video conversations.