A TikTok Moment Reveals a Major Production Failure #StageBlunders

One of the most important aspects of production is safety. Careless mistakes can get people hurt. 

In my experience, nearly every production team I've worked with over the years has been dedicated to ensuring the safety and well-being of everyone involved. Much like a doctor’s pledge to "first, do no harm," the event managers, producers, and production teams I know and trust always take their responsibility seriously—not just to put on a great show for the audience, but to make sure the performers on stage and the production crew are protected too.

So, when I saw this Tik Tok video by @lexdawgie in my Instagram feed reposted by @popcravenow on Threads, I had to call out the event producer and stage crew involved in this production failure.

@lexdawgie Even after all these years, Bonnie and Caroline are still saving Elena #tvd #thevampirediaries #ninadobrev #candiceking #katgraham #elanagilbert #carolineforbes #bonniebennett #epiccons ♬ original sound - Lexdawg

While no one was hurt and those on stage laughed it off, the outcome could have been very different. 

As industry professionals, it’s on us to use our experience and common sense to keep things safe and make sure everyone on stage is out of harm’s way.

What are your thoughts?

I'm Baaack! The Return of Klessblog

I'm happy to announce that after a long hiatus, Klessblog is back! 

It's been years since I've published on this blog, and I've been wanting to do so for some time. So much has changed over the last two years and in the many years since I was active on this blog. Online video is now everywhere, streaming is a household word, and Zoom is the most common way we meet with each other these days. 

There's no going back to the way things were before Covid. Our lives have changed in so many ways and the distance between who we are now and who we were then, and how we live our lives in the world today, with our faces covered by masks most of the time, is the new normal we've adapted to during the pandemic. 

Business models have evolved, new markets have emerged and every one of us have learned so much along the way that our old lives seem a distant memory. Offices full of workers packed and stacked in high-rises in the dense cityscape are all but empty, with the remote workforce now in non-stop Zoom and Teams meetings, instant messages, screen sharing, muting, unmuting, virtual backgrounds are all part of our everyday work lives. 

Many of us had to shelter-in-place for months on end and continue to maintain social distance from each other, and as time went by so many businesses both big and small, restaurants, bars, music and entertainment venues closed up their doors, workers were furloughed, supply chains disrupted and our economy and mental health took a downward spiral. But many of us took up new hobbies and art forms, worked on projects that we had long put on hold, started new business ventures, and innovated in ways we we never had before. As movie theaters closed, online video subscription services we called OTT (over-the-top) television, now just streaming services, are ubiquitous and available as apps on our all our various devices and Smart TVs. 

With all the changes in our lives, the most serious impact of Covid has been on our healthcare system which has been staggering for our medical professionals. In one of the most politicized public health issues in generations with over 900,000 lives lost from the virus, an ambivalent America struggles with an uncertain future. We've called our healthcare workers heroes time and time again to be there to save the day, but the truth is they are not asking for praise... but for just kindness, masks and vaccines. so they can sustain themselves and keep up their fight against the deadly coronavirus. 

I've spent the last two years of my 32 years as a healthcare technology professional innovating in new ways to support the many physicians, nurses, staff and leadership whom I worked with everyday. In this new way of working, my team and I pivoted from producing live in-person events to 100% virtual events. We're no longer setting up extensive AV systems in hotel ballrooms with lights, cameras and the action we all knew so well,  and now simply log on to Zoom and Vmix and broadcast to any platform. And for many of us videoconferencing and  streaming isn't new at all.

I'm hoping to find more time to share what I've learned over the last several years in the online video and meeting space, new technology solutions and innovative ways my team and I have adapted our production environment and workflows today. My thanks to you all for still reading this blog and I wish you all well. 

It's good to be back and look for more posts here soon!

Klessblog's Top 10 of 2013 (Part I)

So, another year goes by in the blink of an eye and as we head into the new year, it's always time for reflection. I've seen many tech bloggers list the same top stories of 2013, with the general consensus that it wasn't a real big year of innovation and disruption as it's been in previous years. But obvious trends like adoption of mobile computing continued to rise, along with software subscription models, social media apps like Instagram and Vine, which sucked my data plan. Social media darling Twitter proved that its IPO was much more successful than Facebook. Online video viewing turned into binge watching, thanks to Netflix releasing full seasons all at once. Actor Kevin Spacey, star of the popular Netflix original series House of Cards, even went on record to urge studios to studios to revamp their distribution models. Video standards moved further to HEVC as the broadcast industry began rolling out 4K video solutions. There were plenty of MA's in the industry and leadership changes within many companies. Read up on all the news in any of the feeds I have on the side bar of this blog, including ReelSEO, Beet.TV, Fierce Online Video, Lost Remote, NewTeeVee, OnlineVideo.net, Dan Rayburn's The Business Of Online Video, StreamingMedia.com, VideoNuze, Web TV Wire, Tubefilter News, Nalt's Will Video for Food blog, MediaPost Video Insider, Vidcompare and the variety of Scoop.it feeds.

With all the movement in the online video and the technology space, many things changed but some remained constant. I actually lost track of things in a few months back due to my busy schedule and my blog entries dwindled to only a handful this year. But I have been busy and I thought I'd use this end-of-the-year post as a retrospective of Klessblog's Top 10 of 2013.

10. OTTCON March 19-20, 2013 - for the third year in a row I had the opportunity to attend and interview industry leaders at this annual Over-the-Top TV conference where top decision-makers and executives from the PayTV, Content Production, Distributions and Consumer Electronics and Technology ecosystems gather annually.
Special thanks to conference organizer and chairman Greg Fawson, President and Principal Analyst of X Media Research, Inc., for his support and collaboration over the last few years in working with me on recording the interviews. Look for those videos to be published on this blog soon.

Hear what are the innovators and industry leaders saying out the industry?  View interviews from OTTCON and get insights not found in the sessions or keynotes. (Here) OTTCONversations is produced by Larry Kless, President and Founder of Online Video Publishing [dot] com.


9. SnappyTV - Share clips from Kless Blog Live Interviews

I had the opportunity to learn about how cool SnappyTV is from my interview earlier this year with Mike Folgner, CEO of SnappyTV. SnappyTV offers a cloud-based suite of tools to create and share instant video highlights with friends and followers on Facebook and Twitter. Folgner created this animated GIF from the interview with the SnappyTV tools and commented that, "I said a lot of words, this is what I felt like in the interview."


8. Leveraging Women's Business Capabilities in Challenging Business Times - May 2, 2013
It's not often in my day job that I get the opportunity to work with an Academy Award®-winning actor, but this year I added Geena Davis to my list of clients. This event was sponsored by Kaiser Permanente in association with Deloitte and the Geena Davis Institute on Gender in Media and discussed how girls and women are reflected in media and the challenges facing women in the workplace. It was inspiring to meet Geena Davis and hear her speak at this event and she complimented that our sound was the best she had at any of her events. My thanks to my client and friend Jeanne Hughes for her partnership along with Elizabeth Sullivan in Event Marketing.

  Watch the video here: http://goo.gl/WXn0m
  Listen to the audio podcast here: http://goo.gl/d8auV


7. The Mass of Ordination and Installation of Most Reverend Michael C. Barber, SJ as Fifth Bishop of Oakland - May 25, 2013
In the same week I worked with Geena Davis, I was honored to be in the service of God, to produce several live webcasts for the Diocese of Oakland for the Episcopal Ordination and installation of the Most Reverend Michael Barber, SJ as the 5th Bishop of Oakland at the Cathedral of Christ the Light. This marked my biggest production for my side business, Online Video Publishing [dot] com, and I thank my clients Mike Brown and Jan Potts, my creative partners Pete Brown of PBA Media, Steve Dung of Visions Plus and Harvey Woo of Professional Sound Productions and my project manager Rachel Vaughn and all our crew who worked long hours to make the event an incredible success.

  Watch the Ustream webcast here: Part 1, Episcopal Ordination Mass
  Watch the indexed  video version here: Ordination and Installation, Bishop Barber — Oakland Diocese

_________________________________________________________________________

The countdown continues tomorrow with Part II of Klessblog's Top 10 of 2013 on this blog.

Until then, Happy New Years!!

Read Part Two of my Streamingmedia.com article, "No Second Chances, Part 2: Best Practices for Live Events"

Part two of my Streaming Media article, No Second Chances, Part 2: Best Practices for Live Events - Streaming Media Magazine, is now in print and online. The second installment looks at different ways to make the overall webcast experience engaging for your online audience using a variety of different video production techniques interactive tools. Live events have changed dramatically over the last few years with the evolution of enterprise video platforms and the rise of virtual events and live webcasting. Today, companies are now incorporating new and innovative ways to engage their growing online audiences.

Webcasting tools have become easier to use, and, with the development of interactive and social media tools, they’ve evolved from one-way broadcasts into two-way conversations. But just because you have myriad bells and whistles at your disposal doesn’t mean you have to use every one for every event. As I said in Part 1 of my article, “the key is to use the right technology to make it easy to reach the live audience and virtual attendees and provide them a quality and worthwhile experience.”

Here's a brief excerpt from part two:

THE MEDIUM IS THE MESSAGE

We’ve already established that you need the right team with the right tools and the right capabilities at your live event venue. But what are the secret tricks to creating an engaging experience for your audience with streaming video, audio, graphics, and real-time interaction to move them from passive viewers to active participants?

If you only take away only one thing from this article, remember this tip: Don’t let your online audience be an afterthought. You need to cater to their needs by making their experience as engaging as the live audience’s, but in a different way.

Waiting for the big event to begin, in person and online (Photo credit: Harvey Woo)

Look no further than popular culture to see what "American Idol" has done to capture its live audience. The producers were deliberate with their intent, because they knew that the real show was on the screens of millions of TV viewers; it was not for the hundreds of people in the live audience. They didn’t skimp on production value, and, from the start, they introduced an audience response text-to-vote system that gave the audience the power to influence the outcome of the show.

Just think: What if you put that capability into the hands of your online audience? We’d be able to vote off every boring presenter known to mankind!

Corporate communications departments are seeing the shift as well. Donn Kanagaki, senior manager of IT communications at Kaiser Permanente, oversees the employee outreach events for the CIO and senior IT leadership, which incorporate a combination of a live event, webcast, WebEx, and telephone bridge in order to reach more than 6,000 employees across five time zones. About one-third of the IT employees are able to attend the event live via webcast, but the online numbers are growing. Kanagaki says, “We have to recognize that the majority of our employees that participate are watching online, so we need to look at ways to better engage them.”

While Kaiser Permanente CIO Phil Fasano addresses an in-person audience of several hundred, the live webcast reaches thousands of employees who can watch the event online and submit questions directly to the CIO and senior leaders. 

In the words of Marshall McLuhan, “The medium is the message,” and the message can be delivered more effectively using the latest interactive technologies. You may have to use a hybrid approach with a combination of tools based on the capabilities of your webcast or webconferencing platform. Beyond content design, it really does come down to pushing the limits of any platform and streaming technology to achieve the best two-way experience for your attendees and yourself.

TELL A STORY

The plain and simple fact is that no technology, however great it is, can make a boring presenter better. You have to design your presentation to the right audience using the best set of tools and production value to carry your message. But beyond any technology, presenters need to connect with their audience.

All the great presenters, from Steve Jobs to Gary Vaynerchuk to Isabel Allende, use storytelling to convey their messages. People respond to personal stories because they convey emotion and a universal message.

According to Tim Schmoyer, producer of The Reel Web for Reelseo.com and one of the most diversely skilled and knowledgeable people in the online video space, storytelling is important and the best way to get your message across. “Stories are something that everyone enjoys and appreciates, and there’s an emotional connection to stories,” says Schmoyer. “What we really believe in is that stories are much more compelling, especially if you can tell a story that answers the ‘why?’ question.”


Continue reading the full article at: No Second Chances, Part 2: Best Practices for Live Events - Streaming Media Magazine


My thanks again, to the many people who I have worked with over the years to help me learn what works best for live events, and what doesn't work so well. Also, my thanks to the many clients I have worked with who have trusted me to produce their live events. I also want to thank the following people for contributing to this article, including: Nick Balletta, CEO of TalkPoint, Donn Kanagaki, senior manager of IT communications at Kaiser Permanente, Tim Schmoyer, producer of the Reel Web for ReelSEO.com, Casey Wilms, product manager at Zencoder, Mike Folgner, CEO and co-founder of SnappyTV, Harvey Louie, technical director, producer, and consultant of the webcasting company Event Compression Group, my good friend and creative partner Harvey Woo, owner and creative director of Professional Sound Productions, my production manager and traffic controller  Steve Dung, owner of Visions Plus video production services and my IT partner and colleague James Adams, Manager of Virtual Event Delivery at Kaiser Permanente.

My thank you's could go on and on, so I'll cut it short, and finally extend my thanks to my trusted crew and "A" team for your professionalism and support, you know who are... (Sammy, Dwight, Dominic "Baby Dom", Marcia, Brad, Tom, Alfonso, Jason "JJ", Rachel "Ray Ray", Harold "Dirty B", Luke, Ricker, Lorin, Paul and Weyman "The Pro Sound backbone", and the Young Guns, Sam, Matt, Brandon and Josh, and again, Harvey.)

This article appears in the August/September 2013 issue of Streaming Media magazine as:  No Second Chances, Part 2: Best Practices for Live Events.

Businesses are increasingly depending on live event streaming. For expert tips on how to pull them off like a pro, read the second part of our series.
by Larry Kless

Read my article on Streamingmedia.com, "No Second Chances: Get Live Events Right the First Time"

I just wrote a new article for Streaming Media Magazine titled, "No Second Chances: Get Live Events Right the First Time - Streaming Media Magazine", that looks at the five core elements for a successful live event in the enterprise setting. It's a culmination of key learnings from years of producing live events and offers battle-tested advice to ensure live enterprise events come off without a hitch.

A big thanks to the many people who have helped me over the years to learn what works best for live events, and what doesn't work so well, and to the many clients I have worked with who have trusted me to produce their live events. Many thanks to Eric Schumacher-Rasmussen and the people at Streamingmedia.com, for their support over the years and for giving me the opportunity to share my best practices in live event production with this article.

Here's a brief excerpt from the article:

The success of any live event is dependent on five core elements: the people, the plan, the technology, the venue, and the audience; they all intersect to either make or break an event. The added layer of virtual attendees creates an even greater challenge, because you have to produce the event for people both inside and outside the room. The key is to use the right technology to make it easy to reach the live audience and virtual attendees and provide them a quality and worthwhile experience. 

 And I can tell you from experience that it better be good!

 Over the last 20 years of producing live events, I’ve learned a lot about how things can go right and wrong, and from good to bad, and from bad to worse. Most problems stem from the things that fall through the cracks: forgotten tasks that didn’t make your checklist or that were not delegated. They can either creep up on you or blow up in your face, and we all know what’s at stake. As they say in the live event biz, “You’re only as good as your last show.”

 You can avoid most problems with proper planning and clear communication. The best shows are the ones where everyone knows what to do, so the show comes off without a hitch. Whether you are in the studio or on location, the same rules apply if you want to be successful. The key to succeeding is that you go in with a plan and strongly dissuade clients from disruptive last-minute changes. They may think it’s not a big deal, but you know better...

Continue reading the full article at: No Second Chances: Get Live Events Right the First Time - Streaming Media Magazine.

This view is of a video village with HD engineering, monitoring, switching, and recording. (This was set up inside a closet! Really, and it actually fit!)

I'll be following up with part two, that looks specifically at how to deliver an effective webcast, including interactive and social media elements, to the audience off-site.

This article appears in the June/July 2013 issue of Streaming Media magazine as "No Second Chances: Best Practices for Live Events in the Enterprise, Part 1."

Learn the five core elements for a live event, then follow this battle-tested advice to ensure live enterprise events come off without a hitch.

by Larry Kless

10 Tips for Producing Live Events

Over the last twenty years of producing live events I've learned a lot about how things can go right and wrong, and from good to bad, and from bad to worse. Most problems stem from the things that have fallen through the cracks. Forgotten tasks that didn't make it to a list or get delegated, and either creep up on you or blow up in your face. But you can avoid most problems with proper planning and clear communication. The best shows are the ones where everyone knows what to do and the show comes off without a hitch. Whether you are in studio or on location, the same rules apply if you want to be successful. I've worked on this post on and off over the past years adding a bits and pieces of what I've learned that's helped make my shows successful, and now present it as my ten tips for producing live events.

1) Know your client(s) - if you are the event producer you need to communicate directly with the main client. Most executives and professional speakers have handlers, communications staff who write their material maintain their messages, admin staff who directly support them and maintain their schedules and a variety of reporting staff, directors, managers, leads, you get the point. There are layers between you and the main client, who in the end, is whom you are working for. Whether you are planning the event logistics, identifying the technical requirements, working on content or estimating the budget - all things flow from the wants and needs of the main client. You can save your self a lot of work if you can get a meeting with the main client in advance and discuss staging, presentation style in advance. With all the handlers, you get a lot of filtered information and waste a lot of time getting through the layers.

2) Conduct a site survey - knowing your location is your best defense against failure. Not only are you able to assess the space for room dimensions, ceiling height, power needs, lighting, noise, Internet connections, access to loading dock, etc...  you also get to meet the people who manage the venue – and who will ultimately be the ones that support you and your production. Some venues will let you bring in all your own gear, without any buy-out fee – but some venues have exclusives on lighting and audio, and can even be within the jurisdiction of a local I.A.T.S.E. union, like Local 16 in San Francisco, and you'll be required to hire union labor. If you're a producer, it's best to work with a meeting planner who can deal with the hotel contract so you can focus on the AV and event production. But be sure to make friends with the venue, both the in-house AV and banquets staff. Don't forget that you're in their house and they are key partners in your success. The two most important aspects of your site survey are to gain intelligence and build relationships.

3) Have a plan - with every live event there are various templates that can be applied to the production. While each set up is distinct there are standards to follow when the space allows. Most live events takes place in an auditorium, conference room, convention center or ballroom. Video village, as it's called, or video control is back stage and is where the director, technical director, producer, engineer, graphics, projectionist and webcast or videoconference producer and that's the central nervous system of your equipment set up, signal flow and distribution, connectivity, interactive tools and lots and lots of cabling. Go into each set up with a game plan on how you will set up video village, where each station will be and what needs to connect to what.

4) Have an A-Team - it goes without saying that there's no "I" in team, and the best way to achieve your results is to be surrounded by people you trust, people who are professionals and experts in the field, and people you can rely onto do their jobs. With so many moving parts of your live event, you can't micro-manage, or keep track of every detail within each department. So that's where your team comes in to help you be those extra eyes and ears to catch any issues and ultimately get the job done right.

5) Stick to budget and deadlines - It's easy to go over budget when you start adding extra wireless microphones, Internet and power drops, cameras, and probably one of the biggest cost over-runs is not correctly estimating the amount of time it actually takes to produce your event. In most cases, labor can be your biggest cost, and if you don't account for overtime, and even double time, you run the risk of being way over budget. Having the proper staffing ratio is crucial to staying on time and budget. You need to have the right amont of labor to get the job done, and not either under or over staff. If you're producing a video webcast with a live audience, you'll have core costs that will cover equipment and labor.

6) Stick to the plan - Go into each show with a scripted game plan. Even a simple a simple agenda can be something that your crew follows, but a detailed run of show document that maps out the show flow is the best document to use. Your plan should also include set-up diagrams that shows signal flow; floor plans that shows they room layout and location of AV, cameras, lighting, catering; and, any other documents like webcast information, call sheets, production schedules and checklists for both the crew and clients to follow.

7) Plan a rehearsal - The more you know, the better the you do... and the best way to know is to practice. Aside from presenters being able practice clicking through their slides and getting comfortable with the environment, you need to know their transitions, cues for videos, music, camera angles and blocking, along with how the show will open and close. Will your presenters have walk-on music, on screen graphics, or need Internet access? Is there an announcer or VOG? How will Q&A be handled? It's best to have that all figured out in advance and rehearse with your presenters and crew. If time permits, try to gather the crew together for a show flow meeting, then go through a tech rehearsal with the crew, followed by rehearsals with each presenter. Beginnings, middle and ends, along with transitions, video rolls, lighting changes, and every audio and video cue should be rehearsed.

8) Avoid last minute changes - Last minute changes can be either highly disruptive or no harm at all. Fixing a typo on a slide or slight change to an element on stage usually won't upset the apple cart. But adding new content at the last minute, like a brand new slide show or video, should be avoided. Especially, if you don't get time to test or practice, that last minute change could blow up in your face, and make your presenters and clients look foolish. But be prepared for last minute changes and if there’s time  – update your script, rehearse if possible, but say, “No, we’re out of time” when you have to. Really, there’s nothing worse than a major on-air blunder.

9) Be prepared, and always have back up - As the Boy Scouts' motto says, "Be prepared." Not only for emergencies, but, "for any old thing." Live events are just that... they're live. Anything can happen. The presenter's wireless microphone could go out. You could lose power which could effect audio, lighting and the live feed. Make sure you have back up microphones and a reliable power source. If you have a lot of lighting, make sure you have a head electrician who can manage the power needs for all the lights so you don't trip a breaker or blow a circuit. For graphics, it's common to have a primary and back up computer to run your slides, and always wire the stage. You never know when a presenter will come with their own laptop and have videos they want to run, so having the cabling already set will save your


10) Roll with it - the old show business phrase, "the show must go on" applies here. Regardless of what happens, there is an audience out there waiting to be educated, informed or entertained, so you have to deliver. The that the fact that a live event is "live" makes it both easier and more difficult at the same time. There are no second takes. When something goes out live that shouldn't have, there are no take backs. So, when you're live you have to roll with it. That means when presenters are late or go off script, or when there's equipment failure, or a crew member calls in sick, or any unplanned situation you have to roll with it. When you're video recording, you can always "fix it in post." But the key is to keep a cool head, don't let them see you sweat and be a leader.

1st draft - 6/22/08
Final draft - 5/27/2012


Update 6/9/12: I forgot to mention how important it is to feed your crew. Bring snacks and plenty of water to keep their energy up, and be sure to budget crew meals on those long production days. That's the best way to keep them happy and on their toes.